FAQs
Your questions answered...
Before contacting support please take the time to read the FAQs.
Can I sell copyrighted material?
You can as long as you have permission from the original owner of the copyright.
Users selling goods that infringe copyright law will have their accounts deleted.
What can I sell?
You can sell anything at all providing you are not breaking UK law or laws local to your place of business.
So I can sell physical goods as well as downloads?
Yes, Inzu provides the facility to sell both physical goods and downloads from one account.
How do my customers download my files?
Customers can download your files as soon as they have paid for their item. Or if they choose to register with Inzu, they can download at any time by logging into their account.
Do my customers have to register with Inzu?
No, registration is optional. Your customers can pay without registering.
How do I manage the sale of physical goods?
When you sell a mail-order item you will receive an e-mail notification describing the order. You then mail the goods to the customer using the details they have submitted to Inzu.
Can I integrate Inzu with my own site?
Yes, Inzu has a number of tools that allow you to integrate the Inzu sales platform with your existing site from simple buy-now links to a fully featured store.
What are My Inzu pages?
For users who don't have their own website, Inzu provides an easy to use tool that lets anyone create an Inzu profile page in minutes. You simply choose the address you want e.g. Inzu.net/mypage, then you can customise your site with its own colour scheme and background image.
How secure are payments?
All payments on Inzu are secured with 2048-Bit SSL encryption and the site is independently monitored by Security Metrics (an independent security company) to ensure it remains PCI compliant.
How do I get paid?
Funds from your transactions are sent directly to you by Stripe or PayPal depending on your e-commerce preferences.
What are chargebacks?
A chargeback occurs when a customer believes a transaction made on their account was made without their knowledge or when they did not receive the goods sold. The seller of goods is required to prove that the goods sold were bought by the customer and that they were supplied correctly. Failure to do so will result in a loss of funds for that transaction.
How do I cancel my account?
Contact support at any time and we will terminate your account.
Can I upgrade if I run out of space?
You can upgrade at any time by logging into your admin area and choosing "Account type".